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Connect Jira Product Discovery ideas to focus areas
Hi community, You can now connect Jira Product Discovery ideas directly to focus areas and proposals in Focus. Product teams capture and shape ideas in Jira Product Discovery. Leaders track strategic priorities in Focus. Those ideas can now sit on the focus area they support, next to the other work already connected there.…
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🌟 Announcing: The new Forums Insiders group!
Following our forums migration to a new platform, we’re making it even easier to connect, collaborate, and grow your skills! With this in mind, we are bringing together our former Contributors and Atlassian Answerers groups into one unified space: the Forums Insiders group! 🚀 The Forums Insiders group is a dedicated…
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JSM SLA Redesign - Early Access Program!
We’re inviting Atlassian Community members to join our SLA Redesign Early Access Program. Use this EAP link to sign up! The SLA Redesign EAP is here! Here’s an early look at what’s coming: we’re redesigning the SLA experience in Jira Service Management, and we’re looking for a small number of sites to try it before broader…
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🎃 Day 2️⃣ of Remix or Treat Week: The Slide Sorcerer Prompt Challenge to share your spells! ✨🪄
Here's a little secret every sorcerer knows: when you transform content into a Confluence slides deck , the prompt you give is like casting a spell 🪄. The words you choose shape the tone, the structure, the slide count, and the visual impact. A great prompt is the difference between a flat page and a presentation that…
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The Agent Governance Loop: Establishing Identity for Non-Human Actors in AI Governance
Hi Community! 👋 I’m Mahesh Shivamallappa from the Identity & AI governance team at Atlassian. As autonomous agents and AI tooling rapidly join our workflows, organization admins are facing an entirely new operational challenge: governing non-human actors that work alongside human teammates. Below is a look at the emerging…
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Research opportunity: Field Level Security in JSM!
Hi everyone 👋 Some service requests contain information that not everyone should see or change. We’re exploring field-level security in Jira Service Management, starting with Forms, and we’d love to learn how your team handles this today. Our initial focus is letting space admins control access to individual Forms fields:…
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Help shape the future of Data Manager: tell us what's missing (and what you'd build from scratch)
Hi Community I'm Subrata, a Product Manager on the Jira Service Management Assets team. I work on Data Manager, the part of Assets that brings in, cleans up, matches and combines asset data from all your sources. We're planning what comes next for Data Manager, and we want the people who use it every day to help shape it.…
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What’s new in CSM? WhatsApp, Voice (Beta), Skills and more
Hi everyone! We’re back from Team ’26 Europe, where we showcased what’s new in Customer Service Management! It was great to hear your questions, feedback and ideas, and demo some of the pretty chunky pieces our teams have been working on. If you missed us there, or want to try out what you saw, here’s a roundup of what…
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Update: Adding missing size validation on Remote Issue Link fields in Jira Cloud
Hi everyone, We are sharing a quick update regarding a bug fix and validation improvement on Remote Issue Links in Jira Cloud. Currently, while fields like Link Title, Global ID, and Relationship validate a standard 255-character limit, a few other fields (such as URL, Summary, and Icon attributes) have been missing…
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Meet the new and improved Rovo Desktop: fast, beautiful, and right where you work
Hi Atlassian Community, If you caught the Team '26 Europe keynote, you got a sneak peek of something our team has poured a lot of love into. Today I'm thrilled to share more: the new and improved Rovo Desktop is coming in November to macOS! And it's the biggest update to the app since we opened the beta. We reimagined Rovo…
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Do you triage work in Jira? Join our research study & earn $100 USD!
Hi Jira Community! I’m Ami from the Atlassian Research team! 👋 We’re conducting research with people who triage incoming work and backlogs in Jira. We’d love to hear about your experience! What’s involved: Format: A 60-minute, 1-on-1 remote interview conducted via Zoom. What you’ll do: (1) Discuss how you & your team…
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⚡️Share your daily Jira (and Rovo!) shortcuts & hacks: What saves you the most time?
Hi, Jira Community! 👋 Whether you live in Jira every day or just pop in to update your sprint tasks, we all develop our own personal tricks to get through our queue faster. To help everyone speed up their day-to-day workflow, we're kicking off a thread to collect favorite daily Jira shortcuts, automation tricks, and Rovo…
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JSM On-Call Notifications & Aliases Now in Microsoft Teams
TL;DR: Following our last update that lets you manage incidents directly from MS Teams, Jira Service Management ChatOps now brings on-call schedule notifications and dynamic schedule aliases directly into Microsoft Teams. Ever wondered who’s on call right now, then spent several minutes searching calendars or messaging the…
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Working with agents should be as easy as sending a Loom. Now it is.
For years, sending a Loom has been the fastest way to show a teammate what you mean. Now, it works for agents too. Loom connects what you say, show, and record with the AI tools you use every day, so your everyday recordings become context that your agents can act on. What's new Record for agent: A new way to record in…
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Loom is Live on Product Hunt!
Record for agents built into the all-new Loom for Mac desktop app are officially live on Product Hunt. Help us celebrate and show support by trying out the new features and leaving a comment on the Product Hunt launch with your early thoughts and feedback! Check out the launch here! Loom: Record for Agent - Watch Video
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New AI test agents in Bitbucket Tests
Hi Bitbucket Community! 👋 We've added new AI agents to the Bitbucket Tests tab that take care of routine test maintenance for you: Test Optimizer - makes a test better without changing what it checks. Test Cleanup - safely removes a test from codebase you no longer need. Fix Flaky Test (now improved) - fixes tests that…
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Try out Jira’s new Delivery Agent and help us shape it with your feedback!
The Jira Delivery Agent is now available, and it’s built to take repetitive delivery rituals off your plate. Instead of teams manually sweeping boards every morning, chasing down stale tickets, or piecing together status updates from scratch, the Delivery Agent reads the real-time state of your Jira space and turns…
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Introducing the JSM App Admin Role
A focused admin role for JSM For JSM owners managing multiple service spaces, portals and integrations, the new JSM App Admin role provides app-wide configuration access without granting access to unrelated Jira product settings. It supports least-privilege delegation while existing Jira Administrator permissions remain…
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⚡️ Classify with Rovo: Jev is coming to Automations
Hi Atlassian Community! 👋 You may have heard the buzz already but a little over a month ago TypeSafe AI released Jev, a new type of classification and decision model. We're definitely excited at the possibilities so we've been working on building a new Automation step that brings Jev into your automation flows. We showed…
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How we're shaping the future of the Atlassian Community, together 💙
Hello, community! 👋 With our brand-new platform up and running, we want to make sure your voice directly shapes how our community evolves. That’s where our Forums Ideas & Feature Requests space comes in! Whether you’re submitting an idea, chiming in on a thread, or casting your vote, here’s a quick guide to how the…
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The future of your *.opsgenie.net email integrations
G’day everyone, hope you’re goin' well! I’m Scot from Atlassian’s ITSM Support team, with good news about the future of your *.opsgenie. net-based email integrations. Your email integrations will continue after April 2027, and you don’t need to change your systems to use new email addresses. Your email integrations using…
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📣 Sign up to help shape new Rovo-powered experience insights on your services (EAP)
We are inviting a small group of customers to join a closed early-access experiment for a new, AI-powered way to understand the interactions employees have with their service team. Experience measurement matters because meeting technical SLAs doesn't guarantee success, measuring actual user satisfaction and friction…
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💡 Bite-Sized Learning: Put your Confluence slides skills to the test and become a Confluence Slide
Hey Atlassian Community! Two months ago, we announced that Confluence slides is generally available. Have you tried Confluence slides yet? Whether you’re presenting a launch deck, pitching a new initiative to leadership, or giving an update on a project, Confluence slides lets you go from doc to deck in seconds. So, think…
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🎃 Get ready for Remix or Treat Week: Oct 26 - 30
👋 Hi community! The spooky season is upon us, and we've got something frightfully fun brewing in the Confluence cauldron. From October 26th – 30th, join us for Remix or Treat Week — a weeklong celebration of transforming the content you already have into something delightfully new ( + making it easier than ever for your…
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🎃 Register for Day 3️⃣ of Remix or Treat Week: The Live Hands-On Lab with Robert Hean
Calling all mad scientists — the lab doors are creaking open! 🧪⚡ Watching the magic is fun, but on Day 3 of Remix or Treat Week, you get to get your hands dirty and mix the potions. Put on your lab coat and join @Rob Hean (back by popular demand!) for another live, hands-on lab where you'll transform your content with…