Create Jira automation rules for incident management
10 min
Intermediate
By the end of this lesson, you'll be able to:
- Explore use cases to meet complex business requirements
- Create an automation rule that creates a bug for an incident
- Create an automation rule that automatically adds watchers to bugs
- Create an automation rule that sends Slack messages about newly created bugs
Automatically create bugs from incidents
If your organization uses Jira Service Management for incident management on the same site that you use Jira for development, you can easily automate bug creation from Jira Service Management incidents. You’ll build this rule in the relevant Jira Service Management project.
This rule applies to two projects, so you must be mindful of permissions. The rule’s actor must have the Browse Project, Create Work Items, Link Work Items, and Create Attachments permissions in the Jira project and the Browse Project and Link Items permission in the Jira Service Management project.
👇Click the boxes below to explore configuring this automation rule.
Automatically add watchers to newly created bugs
You may want to automatically add watchers to your high-impact bugs, cross-platform incidents, or many other situations.
👇 Click the boxes below to explore configuring this automation rule.
Automatically notify the team in Slack about bugs
There are many ways to integrate Slack (or other messaging apps) and Jira. One of the easiest ways is to set up automation rules for notifications.
👇Click the boxes below to explore configuring this automation rule.
How was this lesson?
next lesson
Address major incidents with Atlassian tools
- Explore the lifecycle of an incident
- Tools for the detect stage
- Tools for the classify and respond stage
- Tools for the communicate stage
- Tools for the investigate and recover stage
- Tools for the learn and improve stage