Improve customer care
Standardize your organization’s response, coordination, and fulfillment of service requests from users with service request management. Learn how you can reduce your IT team’s workload with Jira automation rules, use Atlassian Intelligence to generate rules, and follow best practices for automating service request management. You’ll also learn how to quickly evaluate your service practices with reports and how to get the most out of your data by following reporting best practices.
After this course, you’ll be able to:
List the advantages of using service request management.
Describe common use cases.
Identify Atlassian tools to use for service request management.
Describe how automation in service request management helps resolve common customer and service agent issues.
Use automation for onboarding new employees.
Use a virtual service agent to automate support interactions
Identify the most important metrics for service request management.
The availability of features and functionality shown in this course depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.