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5 Lessons in this course
By the end of this lesson, you'll be able to: - List the advantages of using a Confluence knowledge base - Use a knowledge base to support users and agents - Describe how to create a knowledge base
By the end of this lesson, you'll be able to: - Build a documentation space - Use templates and blueprints to manage documentation
By the end of this lesson, you'll be able to: - Manage public access by configuring space settings - Set access permissions and edit rights to the knowledge base - Restrict access to content by label and per request type - Control article suggestions
By the end of this lesson, you'll be able to: - Create knowledge base articles and categories - Apply best practices for creating and maintaining articles - Share articles with customers
By the end of this lesson, you'll be able to: - Identify the number of requests resolved with and without knowledge base articles - Identify the number of times your customers viewed knowledge base articles and found them helpful - Identify gaps in a knowledge base