What is Jira Service Management?
5 min
Beginner
By the end of this lesson, you'll be able to:
- Explain what Jira Service Management is and how it helps teams
- Describe what users can do in Jira Service Management
Jira Service Management helps you solve customer requests
Jira Service Management helps you track your tickets, communicate with customers, and resolve requests. It's the tool you'll use every day to deliver excellent service experiences.
Many kinds of teams can use Jira Service Management to manage customer requests.
👉 For example:
- IT support teams receive requests to fix tech problems and help employees gain access to new software.
- Human resources receive requests to address benefits, payroll, and company policies.
- Legal teams receive requests to review contracts and provide counsel help.
- Marketing teams receive requests to create digital assets for other departments.
- Accounting teams receive requests to approve and submit purchase orders.
👇This is an example of what Jira Service Management can look like for customers. Your version may look different!
How does your team use Jira Service Management?
Jira Service Management provides your customers with easy online forms to submit their requests. It also allows them to track the progress of their requests and ask your team questions. In the agent view, your team can easily organize, prioritize, and assign customer requests.
How do you use Jira Service Management?
As a team member, you’ll use Jira Service Management to efficiently resolve customer requests. Jira Service Management will help you:
✔ Be more efficient at work, helping you track and prioritize your daily tasks
✔ Find information quickly, as all work across your team is documented in one tool
✔ Communicate easily with customers and teammates using in-product comments
✔ Gain visibility into all your team's work with open access and collaboration
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Start navigating Jira Service Management
- Explore work items, requests, projects, and queues
- Navigate around Jira Service Management
- Navigate in a project