Set up your services in Jira Service Management
5 min
Intermediate
By the end of this lesson, you'll be able to:
- Set up your services
- Set up your organization’s service relationships
What is a service?
Services represent a product or a service that your organization uses. These can be specific systems, tools, or products.
👉 For example: On the Services page in Jira Service Management, you see services like the API Service, Database Service, Log Service, Network Service, and Payment Service.
You can view, create, and edit services on the Services page.
👇 Here’s an example of the Services page in Jira Service Management.
Even though you can access services from a specific service project, they aren't particular to a project. Any services you create will be accessible from all service projects.
Let’s look at an example!
👇 Click the icons below to explore an example of a service called Network service.
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Create a service
You can customize your services according to your needs, including:
- Service Type: Categorize the nature of the service.
- Tier: Select the tier of your service.
- Service Owners: Indicate who's responsible for the successful operation and delivery of a service.
- Change approvers: Require a group of people to approve any changes that might affect the service.
- Responders: Add a group of people to an incident as responders whenever this service is the affected service.
- Stakeholders: Notify this group about the incident’s progress.
- Repository: Select this option if you wish to connect your service to a CI/CD deployment tool.
To create a service:
- In the sidebar, under your service project, select Operations.
- On the Services tab, select Create service.
👇 Here’s where to create a service in Jira Service Management.
Configure service tiers
When you create or edit a service, you can assign a service tier that indicates how critical the service is to the operation of your business. This allows you to distinguish between mission-critical and non-essential services.
👇 Click the boxes below to learn more about tiers.
Configure service relationships
Once a service has been created, you can edit the service to add service relationships. You would do this if a change to one service could impact another. You can use service relationships and automation rules to flag changes that could impact a critical service.
A service relationship can be mapped in one of two ways:
- If the service depends on another service, choose ‘depends on’.
- If the service is used by another service, choose ‘used by’.
👇 Here, the Network service depends on the Database service.
How was this lesson?
next lesson
Configure SLAs to manage service quality goals
- What is an SLA?
- Utilize SLA management in Jira Service Management
- Choose the right SLA type for your work
- Define time zones and working hours with SLA calendars
- Group SLA goals to increase your overall goal capacity
- How to troubleshoot SLAs