How do you administer Jira?
10 min
Intermediate
By the end of this lesson, you’ll be able to:
- Define Atlassian cloud organizations, sites, and products
- Identify the different Atlassian cloud administrator roles
- Describe the basic responsibilities associated with product and project administration in Jira
What’s an Atlassian cloud organization?
An Atlassian organization provides a centralized place for managing your products and users. The organization sits at the highest level of the structure. Each organization can have one or more Atlassian site. Each site can have licenses for one or more Atlassian product.
👇 Click the icons below to see how Acme Inc. set up their organization, sites, and products.
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What are the different cloud admin roles?
The organization admin, or org admin, operates at the organization and site levels. They are the only individuals who can manage users, groups, and product access on a Jira site.
The product admin operates at the product level. In Jira, they’re known as the Jira admin.
A project admin can administer one or more individual projects in Jira. As a general rule, all project admins can manage their project details and project access.
The site administrator operates at the site level. They can manage a site within an organization.
👇 Click the tabs below to learn more about each admin role.
The org admin operates at the organization and site levels.
An org admin can:
- Manage users and groups for all sites
- Manage product access
- Manage security, like SSO and domains
- Add, upgrade, and remove products
- Manage billing details
- Configure site settings
An org admin performs their tasks within the Atlassian Admin Hub (admin.atlassian.com).
👇 An org admin operates at the organization and site levels.
How do you administer Jira?
You can determine your level of administration by selecting the Settings menu (represented by the cog icon) and reviewing the settings available in the dropdown menu.
👇 You can find the Settings menu by selecting the cog icon in the top-right corner of the main navigation menu.
Depending on your role, the Settings menu will display different options.
👉 For example: An org admin will see more settings than a Jira admin.
👇 Click the boxes below to learn what different roles see in the Settings menu.
Jira admins configure and manage the organization’s Jira instance.
Jira admins have the product admin role for the Jira Administration product. This means they are the Jira admin for all of the Jira products on a particular site.
A Jira admin can:
- Manage global settings and global permissions
- Access the system and work administration menus
- Configure and manage project schemes
- Manage custom fields
Project admins work with Jira admins to configure projects.
Project admins are the owners of their team’s project. Company-managed project admins will work closely with their Jira admins to configure their project. Team-managed project admins can configure their project more independently, but the product-level settings still impact their projects.
👇 Click the boxes below to learn more about common responsibilities of a project admin.
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Explore core features of Jira Service Management
- Categorize your work with work types
- Define business processes with workflows
- Stay informed with notifications
- Triage customer requests with queues
- Prioritize requests with SLAs