course

Configure workflows and notifications in Jira projects


Sign in
Start course

duration

50 minutes

role

Jira Service Management Project Admin

level

Intermediate

product

Jira
Jira Service Management

Your team’s work at a glance

Represent the path your team’s work items will take with workflows. You’ll learn how to create basic and complex workflows, navigate workflow editors, and configure internal notifications in team-managed projects. You’ll also explore best practices for workflow configuration, management, and governance.
After this course, you’ll be able to:
  • Describe common workflows.
  • Differentiate workflows in Jira products.
  • Extend your workflow’s capabilities with complex configurations.
  • Reduce administrative burden by following workflow best practices.
  • Troubleshoot common workflow configuration problems.
The availability of features and functionality shown in this course depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.

5 Lessons in this course

15 minutes
What are workflows in Jira?

By the end of this lesson, you’ll be able to: - Describe common workflows - Differentiate workflows in Jira products - Differentiate company-managed and team-managed workflows

Get started

Sections
  • Represent how your team works
  • Explore default workflows
  • Explore simplified workflows
  • Compare workflows in company-managed and team-managed projects
10 minutes
Create basic workflows in Jira

By the end of this lesson, you’ll be able to: - Differentiate the workflow editors - Create a workflow

Get started

Sections
  • Explore the workflow editors
  • Create workflows
  • Configure workflows
10 minutes
Create complex workflows in Jira

By the end of this lesson, you’ll be able to: - Use triggers to automatically transition work - Use conditions to determine whether a transition occurs - Use validators to check criteria during a transition - Use post-functions to act after a transition executes - Use properties to add detailed behavior to workflows

Get started

Sections
  • Use triggers to automatically transition work
  • Use conditions to determine whether a transition occurs
  • Use validators to check criteria during a transition
  • Use post-functions to act after a transition executes
  • Use properties to add detailed behaviors to your workflows
  • Let’s explore an example
10 minutes
Best practices for creating workflows in Jira

By the end of this lesson, you’ll be able to: - Reduce administrative burden by following workflow best practices - Troubleshoot common workflow configuration problems

Get started

Sections
  • Best practices for configuring workflows
  • Best practices for managing workflows
  • Best practices for workflow governance
  • Troubleshoot workflows
5 minutes
Configure internal notifications in team-managed projects

By the end of this lesson, you'll be able to: - Describe the difference between internal notifications and customer notifications - Configure notifications for a team-managed project - Describe events and roles used to configure notifications - Troubleshoot project notifications

Get started

Sections
  • Configure internal notifications
  • Let’s explore an example!
  • Troubleshoot notifications

Community

FAQsForums guidelines
Copyright © 2025 Atlassian
Report a problemPrivacy PolicyNotice at CollectionTermsSecurityAbout